Here are a few questions about your experience:
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What are the payment options? / Payment methods
We accept these methods of payment:
  
 
 
 
 
 
 
 
 
 
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How much does shipping cost? / Freight
The shipping cost will be calculated based on the purchase total and delivery address, at checkout, prior to confirmation of purchase.
How are deliveries carried out?
We working with:
Where can I receive my order?
We ship nationwide.
How long will my order take to arrive?
Deadline for posting outside the city of São Paulo: maximum five business days + postal shipping time (SEDEX or PAC). Within the city of São Paulo - the same day as the order placed at 6:00 pm - via Motoboy.
What is the deadline for making an exchange?
You can request an exchange within 15 days of making the purchase.
What should I do if the product does not arrive in good condition?
Please contact us via the form on the Contact page and we will send you a new one.
Information about parts
Our production is handcrafted. The jewelry may vary slightly in size. In models with rough stones, the shape/tone/size of the stones may vary from the photos as they are natural. The uniqueness of the pieces is one of our differentiating features. Pictures are illustrative.
How to take care of the parts? What precautions must I take?
Your accessories need care. Clean them with a dry flannel, do not take a shower, sea or swimming pool with them. Whenever you use creams, perfumes, makeup, sunscreen or other chemicals that can oxidize the pieces, remove them and wait a few minutes to replace them. All this ensures greater durability.
I would like to place a custom order. How do I do it?
If you wish to have a personalized piece of jewelry, there will be time specifically dedicated to the design, making and production of your exclusive piece. Get in touch and request your custom quote.
